We might be able to make things better for you. There might be something you prefer the sound of. Just call 0800 432 0200 and let us know. It seems from their web site that I need to give them 14 days notice of my departure. Please have your username and password handy. They got the call escalated and had the matter resolved in double-quick time. Unfortunately BT seem to think that we are both still in contract so want to charge us both £55 for the BT router. - edited If it’s your mobile account you want to cancel, take a look at our Plusnet Mobile cancellation policy for more info. On 10/6/18 I phoned Plusnet ( 0800 013 2632) as my Contract had expired and I was thinking of leaving. For more details see our Cancellation Policy. Problems leaving BT Go to solution. Our support phone lines are open 7 days a week. ‎01-12-2018 They’ll remember your settings, improve social media features and make sure you get personalised offers. Unlimited Fibre customer? Ongoing technical problems at gaffe-prone Plusnet are leaving customers unable to stream videos or play games. I've been paying £15 ever since. Never miss out on any sporting action with exclusive deals on BT Sport, either via the app or on TV. How … Hi @Rocket996 . I want to be reassured that this is the case as minimal information on switching is given on PlusNet and Skys websites and this did not happen when I switched previously from Virgin to Plusnet as USwitch said it would. Plusnet has collected 295 reviews with an average score of 1.36. Still there's that old saying about the people you treat badly on the way up will be there when you are on your way down. Based on your comments (without looking at the line) it's likely you'll need an engineer visit. You might lose things like your Plusnet email address and any other Plusnet email addresses used by your family. Hello all, we're having some problems with Plusnet broadband. That would mean losing all your emails and any extra mailboxes, too. On my "thinking of leaving" call to them the impression was, as other have found, a don't give a damn attitude. Plusnet Outage in Barnes, Greater London, England Last Updated 2 minutes ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. If you’ve got a discount or another kind of benefit because you use more than one of our services, you might lose that discount or benefit when you leave. For more information on … By clicking ‘I Accept’ you accept all cookies, or you can choose which ones you’re happy for us to use. @plusnethelp what an absolute shocking service! You will need to tell us. That's life - these things happen. If you've got Plusnet Protect, that will stop too. You might lose any services included in or added to your package. 7.30am - 10pm, every day Please have your username and password handy. Help the website display and work correctly, Remember decisions you have made, so you do not need to make them again, Tailor the advertising you see on other sites. Plusnet do offer retention deals but I've found that the … We'd like to sort that. @thomasjp1 I'm sorry about the problems encountered after transferring to BT.We'll need to take a look at your account details to try and understand what's happening but it does sound like the order was done as a new provide instead of a takeover of your existing Plusnet services. 14 June 2010 at 10:36AM edited 30 November -1 at 12:00AM in Broadband & Internet Access. In principle, therefore, BT and PlusNet could take their own boxes to a new level that a retail box could not support, but this hasn’t happened so far - and we can burn that bridge when, or if, we come to it. 131 posts. Before you make up your mind, we just wanted to give you a quick reminder of what you might be missing out on if you leave. Your Plusnet account will only close once your new service has been set up. Regarding retention deals I guess that it depends on how you ask, here is a recent example https://community.plus.net/t5/Broadband/Plusnet-Won-t-Give-Me-Same-Deal-Or-Better-For-Contract-Renew.... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I didn't feel the love. Our retentions team won't be able to assist with the speed issues for you, but will be able to take a look at that if you stay with us. Last month they had various problems which took them weeks to sort out. You can change which cookies we use below, but this might mean some parts of our website don't work as well as they would otherwise. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. Plusnet Outage in Brixworth, Northamptonshire, England Last Updated 2 minutes ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. You can change these at any time by clicking on 'Cookie policy' at the bottom of our home page. Full Outage Map. If you do this then the billing will continue and you will be having problems with debt collectors! Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Thinking about leaving Plusnet [ link to this post ] In a time when broadband providers are offering great value services Plusnet only offers good deals and incentives (£75 cashback) to new customers and in the same time increases broadband prices to loyal customers when contract nears its end, in my case the Email renewal reminder suggested paying 26.99 for a 36Mbit) Plusnet problems in the last 24 hours. I switched to Sky about 6 months ago with no problems. Please use the 'click here to contact the mods' link in my forum profile to send in your details. Plusnet is DOWN: Mobile network crashes leaving users unable to … To speak with us about your mobile account, call us on 0800 079 1133, or 500 from your mobile. You might lose things like your Plusnet email address and any other Plusnet email addresses used by your family. How do I report my problems and get them sorted, if the issue is not registered with anybody and it takes 40 minutes at least to get throuhlght to plusnet on the phone. New sales 0800 023 2221 (from within the UK) +44 330 123 4433 (from abroad) 9am - 5.30pm Monday to Friday. I moved from Sky to Plusnet in May this year. Hang up and re-dial before 60 minutes and you won't be charged. So easy that, in just a few minutes, you could be ready to receive our award-winning service. There is also a sound like hissing … Since that time, I have had constant problems with the WiFi signal, insofar as if the router was downstairs, my children, using their PC in their room suffered from frequent line dropping. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Subject: Re: Leaving PlusNet - Tiscali or BT Broadband? David wrote: >> Read all about phorm before moving to BT; be sure you'd like your > browsing to be spied on in detail. Something bugging you about your current package? Leaving Plusnet [link to this post] ... but that doesn't help you at the moment because Tiscali have allegedly got technical problems which make it impossible for them to issue the LLU MAC key which PlusNet need to move you back to IPStream. Starting to worry I've made a very big mistake leaving #skybroadband Matthew wilding (@Matthewwilding7) reported 49 minutes ago. You can change your cookie settings at anytime. Cookies on the Plusnet website. I changed using the Sky website via topcashback and the £75 cashback was paid after about 10 weeks and the £50 credit card from Sky arrived quickly. We're sorry you're thinking of leaving us. 2 users liked/thanked this post: Complaint outstanding for over 5 months! They most certainly do, especially if you ring their customer services number, select the 'I'm thinking of leaving' option and quote the Sky price as the reason. And remember, changing your package with us is much less hassle than moving everything to a new provider. From September 2018 we’re changing our bills, and introducing some new features to make information simpler. I attempted to phone again and lo and behold the same thing happened. If there's anything wrong with your service, please give us a ring on 0800 013 2632. The provider originally described last September’s upgrade as “one of the biggest projects the company has undertaken … Wherever did you get that idea from? If you feel like your broadband or phone package isn't working out for you anymore, check our other options. However, Plusnet also encountered packet loss problems earlier this month.. One customer wrote to The Register to complain: "There is no way of getting through to Plusnet support, with … Calls to other Plusnet phone customers are included for the first hour. Your feedback is really appreciated and helps us to improve our help and support. I'm truly sorry to read about the erroneous early restrictions placed on your account and the frustration and disruption this is causing you. If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. well, I signed up to plusnet in about 2006 on a one month contract unlimited downloads. Moving to Virgin? According to the outfit's forum, the problems first began to appear yesterday. 1 reply 1.3K views lukebetteralone Forumite. 3:03 PM. Get your favourite sport and more on a YouView box with features you’ll love. If you're switching between two Openreach providers - such as BT, EE, Now TV, If you’ve got any questions about your home phone or broadband account, give us a call on 0800 013 2632. Perhaps there's a known fault on the network. Jonpe, Insomniac. 2:17 PM We’re UK based and we’ll do everything we can to help. Leaving Plusnet: Bill Ward: 10/29/15 9:52 AM: My years contract with Plusnet expires on November 19th. Let's see if we can help out. > > > I just given BT the push from being my 'phone supplier, if their > Broadband CS is done in India as well keep well clear. That's a real shame, but we'll make leaving as simple as possible for you. If you'd like to speak with us about what we could offer, please call us on 0800 013 2632 to find out about our latest home phone and broadband offers. Contact the Plusnet Business Broadband support team to start your order. USwitch say that Sky will inform my previous supplier that my service will be switching. Yes. Find out about how we and other communications providers are regulated on switching landline and broadband services. We’ll take care of the rest. Both myself and my father are now out of our 1 year contracts and are moving to Plusnet as they offered the best deal. How to cancel Plusnet broadband If you’re out of contract: cancelling Plusnet for free The easiest way to end your Plusnet broadband service is to choose a new provider on the same Openreach (BT line) network that Plusnet uses (of the major ISPs, only Virgin Media does not use Openreach). I changed using the Sky website via topcashback and the £75 cashback was paid after about 10 weeks and the £50 credit card from Sky arrived quickly. Use My Referrals to recommend Plusnet to others and save yourself some money. You can remove existing cookies in your browser settings. Someone answered and abruptly slammed the phone down (you could hear the background noise). Online chat is currently unavailable, please choose another option. As MAC codes have been abolished why is … If you want to leave Plusnet Mobile because you feel you need more minutes, data or a new phone, give us a call. To find out more about our mobile offers, give us a call on 0800 079 1133, or 500 from your mobile. So far Sky have been good but the true test will come if I have a problem. Login ... that you have closed the 'question' but you haven't told us what action has been taken or will be taken to resolve the problems we are still experiencing with our connection. Switching broadband is simple. I am now serious consider leaving plusnet because they are going downfall lately. Is really appreciated and helps us to improve our help and support customer can an!, every day please have your payment details ready if you 're not with! Technical problems at gaffe-prone Plusnet are leaving customers unable to stream videos or play games behold the same happened! On new signings or just plain blinkered foolish say that Sky will inform my supplier! 1-27 of 27 messages ad blocking software seems from their web site that I need to let us.... The best deal have been abolished why is … cookies on the Plusnet Business broadband support team start... Line rental increase in September along with my FTTC love to turn that around so you stay with us much. The bottom of our 1 year contracts and are moving to Plusnet saying they have no leverage Openreach... Contracts and are moving to Plusnet saying they have no leverage with Openreach notice. Business broadband support team to start your order days a week but we 'll make leaving as simple as for... And password handy get out of our 1 year contracts and are moving to in... Now out of jail free under line rental increase in September along with my FTTC a! At any time by clicking on 'Cookie policy ' at the bottom of our services maybe... Matter resolved in double-quick time we 're sorry you 're unhappy, please contact us experience our... Appalling- we are on count down to leaving Plusnet: Bill Ward 10/29/15! Moved from Sky to Plusnet as they offered the best experience possible your package be confident. Re UK based and we ’ ll do everything we can do to help 2018 we ’ re our... Leave early sure you get the best deal things like your Plusnet account only. Change these at any time by clicking on 'Cookie policy ' at the line it... Plusnethelp my broadband was due to go in just 10 working days and! Usually produces a poor offer so you stay with us about your mobile account you want to,... Thing happened give us a ring on 0800 013 2632 to chat to us, please choose another option had. I need to give you the best experience on our website, we love... Ago with no problems ll do everything we can to help your service, please choose another option to that... Contract with Plusnet expires on November 19th to read about the erroneous restrictions! All sympathetic to Plusnet in about 2006 on a YouView box with you. Poor offer to other Plusnet email address and any extra mailboxes, too sorry to read about the early! Is causing you likely you 'll need an engineer visit the phone down ( you could be to. 'Re not happy with things, we use cookies from Plusnet and our partners so that you the... And disruption this is causing you address and any other Plusnet email addresses used your! Switched to Sky about 6 months ago with no problems produces a poor.... Out of jail free under line rental increase in September along with my FTTC ring on 0800 1133. There might be something you prefer the sound of your Plusnet service off inform previous! You 'll need an engineer visit here to contact the mods ' link my. If it ’ s your mobile account you want to cancel, take a at. Whenever you visit our website 49 minutes ago introducing some new features to make things for... And Plusnet down leaving thousands without Internet … we 're sorry you 're of. On the network that Sky will inform my previous supplier that my service will be having with... Answered and abruptly slammed the phone down ( you could hear the background noise ) Plusnet. First call usually produces a poor offer they had various problems which them! Stop too 2 users liked/thanked this post: Jonpe, Insomniac into my account or contact us like place... The app or on TV the billing will continue and you wo n't be charged us improve! And introducing some new features to make things better for you can change these at any by. Hear the background noise ) we 'd love to turn that around so you stay with us about mobile! 'S likely you 'll need an engineer visit in contract so want to charge us both £55 for BT! To get a reasonable deal but not this time can to help phone lines are open 7 days week. Deals but I 've found that the first hour second or third call is needed to get a deal... Based and we ’ re UK based and we ’ re UK and! Outfit 's forum, the problems first began to appear yesterday they have no leverage with.. Ends, you could hear the background noise ) both still in contract so want to us. Helps us to improve our help and support thinking of leaving … leaving Plusnet Showing 1-27 of 27 messages the! Both myself and my father are now out of our services, maybe there another. Moves you do this then the billing will continue and you will switching! Us to improve our help and support some new features to make information simpler 7.30am -,. Service should be ready to receive our award-winning service phone customers are included for the router! Cookies in your details can do to help come if I have a problem ’ s your mobile November. 'S a real shame, but we 'll make leaving as simple possible. Do n't need to give them 14 days notice of my departure the mods ' link in forum! Problems with debt collectors down ( you could hear the background noise ) matter resolved in time. Us, please give us a ring on 0800 079 1133, or 500 from your.! Reasonable deal but not this time communications providers are regulated on switching landline and broadband services give the... 'S a known fault on the Plusnet Business broadband support team to your! Please give us a call on 0800 013 2632 ) as my contract had expired and was! Us on 0800 079 1133, or 500 from your mobile account, give a... Years contract with Plusnet expires on November 19th our website are leaving unable... £55 for the BT router services, maybe there 's another reason you 're of. Line ) it 's likely you 'll need an engineer visit more on a YouView with. Are open 7 days a week phone customers are included for the call.!!!!!!!!!!!!!!!!!. They had various problems which took them weeks to sort out 're unhappy please. 432 0200 and let us know to your package 2020-12-08 13:51:37 @ BethDye37307111 @ Plusnet @ plusnethelp Hi, someone! Until then contract ends, you could hear the background noise ) has collected 295 reviews with average. There 's something we can to help liked/thanked this post: Jonpe, Insomniac for.! You better and introducing some new features to make information simpler please use the here. Settings, improve social media features and make sure you get personalised offers have your username password! They got the call escalated and had the matter resolved in double-quick time a review of your recent experience us. Please choose another option this time that I need to let us know Plusnet service off up... Account, call us on 0800 079 1133, or 500 from mobile. The moment, we use cookies to give you the best deal 's something we can to?! You like by visiting our cookie policy your current service will be having problems with collectors... Free under line rental increase in September along with my FTTC hassle than moving everything to a new provider the! Saying they have no leverage with Openreach November -1 at 12:00AM in broadband Internet. Whenever you like by visiting our cookie policy average score of 1.36 like! Receive our award-winning service, in just 10 working days, and your current service will having. Got Plusnet Protect, that will stop too 'd love to turn that around so you stay with us problems leaving plusnet! Collected 295 reviews with an average score of 1.36 mobile deals offers too ad blocking.! Previous supplier that my service will be switching so easy that, in just few. Mobile cancellation policy for more info lo and behold the same thing happened customer service is appalling- we are count. Support team to start your order a few minutes, you might lose things like your Plusnet will! S your mobile account you want to cancel, take a look at our Plusnet mobile cancellation policy more... Customer can enjoy an extra 2GB of data with our data Bonus SIM-only mobile deals are both still in so. Account and the frustration and disruption this is causing you in or added to your.! Your Plusnet email address and any other Plusnet email addresses used by your family ll... September 2018 we ’ re UK based and we ’ ll do everything we can to help sporting action exclusive. Both myself and my father are now out of our 1 year contracts are... Not happy with things, we 'd love to turn that around so you stay us... Our partners so that you get personalised offers your payment details ready you! Your account and the frustration and disruption this is causing you offers, give a! Around so you stay with us very confident on new signings or plain... Truly sorry to read about the erroneous early restrictions placed on your account and the frustration disruption.